An admin panel that cannot help support
Support teams lose time when they cannot inspect accounts or resolve common issues themselves.
Impersonation, bulk actions and audit trails give support the tools to act safely.
Grow a SaaS in production without breaking it.
We improve existing SaaS products through admin tooling, freemium features, localisation and security, delivered in controlled batches.
Support teams lose time when they cannot inspect accounts or resolve common issues themselves.
Impersonation, bulk actions and audit trails give support the tools to act safely.
Users can stay free indefinitely if there is no clear reason to upgrade.
Usage limits and selectively blurred premium content make the value of a paid plan visible.
A product that assumes one language makes expansion harder than necessary.
Browser-language detection and a fully translated interface prepare the product for new markets.
A large release can introduce regressions across a mature product.
Small batches, focused tests and staged releases reduce risk and make progress visible.
Administrators need to know who changed what and when.
Role permissions, event logs and IP restrictions make critical actions traceable.

Admin tooling, freemium model, internationalisation and security for a transcription SaaS.
Scope, firm price and delivery date, in the contract. NDA signed before the first technical conversation.